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The Case of Singapore
The Case of Singapore:
Singapore has been at the forefront of building an e-Government infrastructure for many years, starting with the computerization of civil services in the '80s. E-Government has now become a very important 'organ' of government machinery, allowing the people to contact, interact with, and engage with the country's civil service. Five key principles drove Singapore's e-Government initiative: Reinventing government, Delivering integrated electronic services, Being proactive and responsive, Using ICTs to build new capabilities, and Innovating with ICT. Singapore's e-Government program is also unique in that the country recognized the need for technological and physical infrastructure development to enable its citizenry to access the government's comprehensive online programs. As such, cables are being installed all over the island as part of a process to bring universal broadband access to every home in the country.
Singapore: A Leading E-Government
Singapore's exercise of e-Government should not be considered as a model for the rest of the world. Today the country enjoys one of the most advanced cyberspace infrastructures in the world, and there are many studies exploring why the case of Singapore is a successful one. However, only a few highlight the different nature of the digital divide between Singapore and other countries. As a city-state with a population of 4.7 million that had experienced rapid development even before digital revolution, Singapore has been obstructed by far fewer challenges than most other countries.
Contributor: Zhong Yi Yeo
Singapore has been at the forefront of building an e-government infrastructure for many years, starting with the computerization of the civil service back in the 80s. It has now become a very important "organ" in the entire government machinery, allowing the people to interact, reach, and engage with the civil service's various functions. There were basically five key thrusts which were identified to drive the e-government initiative, which as as follows: Reinventing government, Delivering integrated electronic services, Being proactive and responsive, Using ICT to build new capabilities, and Innovating with ICT. A central portal, positioned as the one-stop online solution for the citizenry, was designed by the Singaporean government, and this page is presently available at the following link:
. Singapore also managed to identify that having built such a strong e-government model, it became necessary to ensure that the citizenry were enabled, technologically and physically infrastructure-wise, to be able to access such a comprehensive online solution. As such, cables have begun to be laid all over the island as part of a wiring up process, to bring universal broadband access to every home in the country.
For more information about e-government in Singapore, please see the following recommended articles:
Mahizhnan and Andiappan (2002), e-Go vernment: The Singapore. Available at:
FutureGov (2009), Is Singapore's E-Govt Model Exportable?. Availabe at:
Singapore's e-government on the global stage:
Singaporean government in June 2001 announced “Many Agencies, One Government” in which different agencies consider themselves as “One Government”
that collaborates, shares information, and enhance its collective knowledge to provide the public with speedy and integrated services. Today in all of the Singapore's e-government website, you see an option of "Within All Government Websites" in the search area that indicates such achievements. Singapore "eCitizen" website was launched in 1999 as a gateway to all government services.
Singapore government also tend to use its experience of e-government for similar projects in other countries.
Singapore Technologies Electronics Limited (ST Electronics) is a leading provider of electronics, ICT (information communications technologies) that advertise for implementing e-government technology worldwide:
With the vision of "From Integrating Services To integration Government" in 2009 Singapore launched
, that introduces the e-government policies as
ation's Infocomm Journey
in four stages:
Civil Service Computerisation Programme (1980-1999)
in order to improving public administration through the effective use of infocomm technology.
e-Government Action Plan (2000-2003)
with the vision of making Singapore one of the leading e-Governments in the world,
e-Government Action Plan II (2003-2006)
with the focus on delivering accessible, integrated and value-adding public services to government customers; and help bring citizens closer together, and
which is the Singapore Government s five-year masterplan that leverages infocomm to continue to delight government customers and citizens. To achieve this vision, four thrusts have been identified: Increasing Reach and Richness of e-Services; Increasing Citizens Mindshare in e-Engagement; Enhancing the Capacity and Synergy in Government; and Enhancing the National Competitive Advantage.
To achieve an integrated government, Singapore government focuses on the processes that cut across agencies to strengthen customer-centricity in service delivery. This goal is achievable with the policy of "from integrating services to integrating Government".
Singapore hosted an international "iGov forum" that 600 delegates from 40 countries participated to exchange information about the future of the global e-government. The inaugural iGov Global Exchange was held in Singapore from 15-19 June 2009.
In terms of bridging the digital divide in the mid-1990s, the Singapore government launched "Singapore One", which was the first broadband infrastructure made available
nationwide. This project covers 99% of the island republic providing broadband technology to almost all schools, businesses, and community services. Most of the challenges that the government have faced are to implement policies that encourage citizens to use online services.
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